Contact Support¶
Get help with DEEPS installation, configuration, and usage.
Primary Support¶
Email Support 📧 samuel.macharia@dkut.ac.ke
Our support team responds to technical questions, installation issues, and feature requests.
Response Times: - Urgent issues: Within 24 hours - General questions: 2-3 business days - Feature requests: 1 week for initial response
Development Team¶
Personal Research Project Samuel Macharia Kenya
DEEPS is a personal research initiative exploring simplified academic data processing. This is not an institutional project.
Report Issues¶
Before reporting a problem: 1. Check the Troubleshooting Guide 2. Review the FAQ 3. Note your DEEPS version and operating system 4. Include exact error messages
In your email, include: - DEEPS version number - Your operating system - Steps that caused the problem - Screenshots if helpful - Sample data files (with sensitive information removed)
Feature Requests¶
We welcome suggestions for improving DEEPS! Many current features came from user requests.
When suggesting features: - Describe the specific need - Explain how it would help your institution - Provide examples if possible - Note any similar features in other systems
Institutional Support¶
For large-scale deployments: - Multi-department implementations - Custom integration requirements - Staff training coordination - Ongoing technical consultation
Contact us to discuss institutional support options.
Online Resources¶
Documentation: This comprehensive user guide Updates: Available through official channels Community: Connect with other DEEPS users through our support email
Office Hours: Monday-Friday, 8:00 AM - 5:00 PM (EAT) Emergency Contact: For critical system failures affecting active academic processes